Returns & Exchanges

We want you to be completely satisfied with your ILSE JACOBSEN purchase, which is why we offer a 30-day return window for all unworn and unwashed items in their original packaging. Please note that return shipping costs may apply depending on your location and the nature of the return.

Return Process

• 1.
  Initiate Your Return

  Visit our online return portal and enter your order number and email address to select the items you wish to send back.

• 2.
  Pack Your Items

  Carefully place the items in their original packaging, ensuring all tags are still attached and the products are in their original condition.

• 3.
  Attach the Label

  Print the prepaid shipping label provided by the portal and securely affix it to the outside of your return package.

• 4.
  Drop Off and Track

  Hand over your package to the designated carrier and keep your receipt; you will receive a confirmation email once your refund has been processed.